Thursday, February 11, 2010
e-Customers Retention Management (eCRM) Model
This is the model developed to understand how online community helps to reduce feeling of isolation among e-learners and increase sense of community. Higher sense of community is perceived to cause higher level of satisfaction, motivation and commitment of students and thus increase retention rate.
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This is my AMOS output
Any idea how to interpret this?
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3 comments:
based on social lerning theory , the commnication between the member will enhanced thier realationship. Even there is no mutual exchange of tangible interest , the links will be there , of course , if frequent direct contact will improve the situation.
Chin
Good point Chin. Thanks
i really need helps from someone really good in Amos.. i'm a phd student from UTM, Skudai. Please if u can help me. Tq
Lin
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