Showing posts with label E-CRM Conceptual Model. Show all posts
Showing posts with label E-CRM Conceptual Model. Show all posts

Monday, February 22, 2010

e-Customers Retention Management (eCRM) Model - Part 2

I have changed the model after my data analysis as follows:

The e-CRM Conceptual Model

Descriptive Statistics of Data collected

Pearson Correlation

Independent Samples T-Test

Multiple Regression Results